STEP BY STEP GUIDE

Before you begin:

Start Pro/ENGINEER

Go to: Help/Technical Support Info & note the following:

Customer no. - this information can be obtained from your license file or system/order administrator

SCN - Service Contract Number. Specific to your software order – enables Tech Support to identify customer details

Pro/ENGINEER datecode – enables you to check the latest buildcode

License name – specific to the package/module of Pro/ENGINEER – helps you manage licenses & different Pro/ENGINEER packages

License type – indicates if your license is floating / locked

License version - identifies the license version you are using (Pro/ENGINEER 2001/ Wildfire 1.0/ Wildfire 2.0/Wildfire 3.0)

Server name - the name of your Pro/ENGINEER license server

Getting started

Create a ptc.com account:

Anyone
can create an account – even if you are not on active maintenance!
However, only customers with active maintenance contracts enjoy the
full range of functionalities.

You will need:

- a valid email address (for your login user ID)
e.g. name@company.com

- a password – of more than 5 characters

You should receive an email immediately confirming the account creation.

Step 1:

Create your PTC account here

Step 2:

Login and Upgrade your account by filling in the following:

Customer no. – to indicate you are a PTC customer

SCN &/Sales PO no. – indicates your Active Maintenance Account status with PTC.

To find the correct SCN, startup your Pro/E, Help/Tech Support Info

If you are unsure about which SCN to use, dial the relevant number for assistance:

Singapore – 1800-8309901 / Malaysia – 1800-801026

Step 3:

Download the latest buildcode of your PTC Software /order the software CD online

Software User Guides – available only as Help files

To install PTC/Help
: While installing your software, ensure that you install the Help
files. This may take up a few megabytes of disc space but it will
enable you to access the Right-click Help facility when you are using
Pro/ENGINEER.

Step 4:

Print relevant sections of the Help document – Help is in html format and can only be printed by sections, so select only the sections you need help on and print.

Order Product Documentation: mostly Release Notes/What’s New/ Enhancements etc.

Singapore : 1800 – 8309901

Malaysia : 1800 – 801026

Or log onto : PTC On-Line Technical Support

SINGAPORE:

SALES OFFICE & TRAINING CENTRE

PD Solutions Pte Ltd

1 Kim Seng Promenade

#13-03

Great World City East Tower

Singapore 237944

Tel : (65) 6732 9818 / Fax : (65) 6736 2028

Sales / Marketing enquiries : marketing [at] pdsol [dot] com

Training enquiries : trng_singapore [at] pdsol [dot] com

Technical enquiries : tech [at] pdsol [dot] com

Directions and Map

PENANG OFFICE & TRAINING CENTRE

PD Solutions Sdn Bhd

1-04-30 e-Gate

Lebuh Tunku Kudin 2

11700 Gelugor

Penang, Malaysia

Tel: (604) 658 3008 / Fax: (604) 656 7008

Sales/ Marketing enquiries : marketing [at] pdsol [dot] com

Training enquiries : trng_penang [at] pdsol [dot] com

Directions and Map (Penang)

KUALA LUMPUR OFFICE & TRAINING CENTRE

PD Solutions
Sdn Bhd

Suite B-09-09, Plaza Mont’Kiara

2 Jalan Kiara, Mont’Kiara

50480 Kuala Lumpur

Selangor, Malaysia

Tel: (604) 658 3008 / Fax: (604) 656 7008

Sales/ Marketing enquiries : marketing [at] pdsol [dot] com

Training enquiries : trng_kl [at] pdsol [dot] com

Directions and Map (Kuala Lumpur)