Real Companies. Real Results

Real Companies. Real Results. PTC

No matter what the industry – automotive, industrial equipment, electronics & high tech, and consumer goods – the success of a product and high customer satisfaction is tied directly to the quality of a product’s user documentation. The primary reason is because top-quality documentation is an enhancement to the user experience, and secondarily, the performance and service levels of the service organization realize tremendous benefit from effective, accurate information.
Click here to read one or all of the following case studies to learn firsthand how global manufacturers have transformed their support and service information processes to increase profits and revenues.

Arbortext solutions shorten the development cycles of service information to more quickly support more than 10,000 technicians worldwide, while managing a growing number of new models and equipment variants. Because Arbortext maintains a link to real-time product information, the solution ensures that Porsche technicians around the world access only the most current, applicable service information whenever it’s needed in a product’s lifecycle.

Nikon Precision, Inc.
Nikon Precision increased their field service technician productivity by 20% through the delivery of up-to-date, accurate service information related to the technician’s specific task-at-hand. Additionally, by converting service information from an existing, static PDF into actionable content that allowed for reuse, Arbortext helped NPI’s technical publications department realize a $342,000 in savings during the first year alone.

Miele & Cie.
By using Arbortext to reengineer and standardize the processes of technical documentation across all its manufacturing sites, Miele & Cie. was able to reap substantial reductions of time and cost while improving the quality of their technical documentation to meet their exacting standards for quality.

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